Delivery and payment

The Seller delivers Goods only within the territory of Poland, from the SWEPCORE warehouse in Grzędzice: smaller Goods by courier, heavy machines by pallet shipment. The delivery cost is shown in the basket before the Customer places the Order. The Goods are shipped within 14 Business Days of the payment being credited or confirmed. The transport time, shown next to the delivery method in the basket, is added to this. Payment can be made by bank transfer (in PLN, with no amount limit) or online: via Przelewy24, BLIK, by payment card, Apple Pay, Google Pay or SEPA transfer.

Capitalised terms (e.g. Customer, Consumer, Sole Trader with Consumer Rights, Business Customer, Goods, Order, Business Day) have the meaning given to them in the Terms and Conditions (link in the Shop footer).

Payment

Every Order is paid for in advance, before the Goods are shipped. The Shop does not offer payment on delivery (cash on delivery), deferred payment, instalments or leasing.

Methods that are unavailable for a given Order amount or currency are not shown at the Shop checkout. For Orders in PLN over PLN 55,000, the only available method is bank transfer (prepayment). An Order in GBP can only be paid by payment card (including via Apple Pay and Google Pay), so it is only possible up to the equivalent of EUR 10,000. More expensive Goods should be ordered in PLN or EUR.

Bank transfer (prepayment)

• The Customer pays directly into the Seller's business bank account, without an intermediary.
• The Customer receives the account number in the email confirming the Order. The Order number should be given as the payment reference.
• The payment deadline is 7 days from placing the Order. If the Customer does not pay within this period, the Seller may withdraw from the Contract on the terms described in the Terms and Conditions.
• The Seller hands the Goods over for shipment after the payment has been credited to its account.
• Where required by law - e.g. by Article 19 of the Polish Entrepreneurs' Law for payments between businesses exceeding PLN 15,000 or by the rules on the split payment mechanism - the Seller may require payment by bank transfer, including using the split payment mechanism.

Online payments

Online payments (Przelewy24, BLIK, payment cards, Apple Pay, Google Pay and SEPA transfer) are handled by Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, the Netherlands - a payment institution supervised by De Nederlandsche Bank, the Dutch central bank (hereinafter: the payment provider).

• The Seller hands the Goods over for shipment after receiving confirmation of the payment from the payment provider.
• BLIK: before paying, it is worth checking the daily BLIK limit in the app of the Customer's bank, as this is what actually limits the payment amount.
• Payment card: the card limits set by the Customer's bank also apply.
• SEPA transfer: the Customer makes the transfer in euro themselves, to the details provided by the payment provider.

Order currency

• The currency of the Order and of payment is the currency selected in the Shop: PLN, EUR or GBP.
• Prices in EUR and GBP are calculated by the Shop from the price in PLN at the exchange rate entered in the Shop. The price in the Order currency shown in the summary before the Order is placed is binding.
• The payment methods available in each currency are shown in the table above.

Invoice and proof of purchase

• A Customer who provides a NIP in the Order receives a VAT invoice issued in the National e-Invoicing System (KSeF). The invoice is available in KSeF, and the Seller sends a PDF visualisation of it by email.
• A Consumer receives proof of purchase: a receipt or, on request, a PDF invoice by email. The request for an invoice can be made in the Order notes or by email to biuro.swepcore@gmail.com.

Refund of payment

The Seller makes refunds, e.g. following withdrawal from the Contract or after a complaint has been upheld, in the Order currency and using the same payment method as used by the Customer, unless the Customer expressly agrees to another method that does not involve any costs for them. Refund deadlines are described on the Withdrawal from the contract and Complaints and warranty pages (link in the Shop footer).

Delivery

Delivery area and method

• The Seller delivers Goods only within the territory of Poland - including when the Order is placed in EUR or GBP.
• The Goods are shipped from the SWEPCORE warehouse in Grzędzice.
• Smaller Goods are sent by courier, and heavy machines, i.e. most of the machines in the range, by pallet shipment.

Delivery cost

The delivery cost is shown in the basket and in the Order summary before the Customer places the Order. The total amount payable includes the price of the Goods including VAT and the delivery cost.

Shipping time

The Seller ships the Goods within 14 Business Days, counting:

• for bank transfer (prepayment) - from the payment being credited to the Seller's account,
• for online payment - from the payment provider confirming the payment.

The carrier's transport time is added to the shipping time. The estimated transport time is shown next to the delivery method in the basket and in the Order summary before the Customer places the Order.

Delivery booking and unloading of pallet shipments

• The scope of pallet delivery, i.e. the place where the pallet is handed over, unloading and any carrying-in, is described next to the delivery method in the basket before the Customer places the Order.
• Before a pallet delivery, the Seller or the carrier agrees the delivery date with the Customer (delivery booking). The Order should therefore include a current telephone number. The delivery terms given before the Order is placed do not change when the delivery is booked.
• If access or unloading at the delivery location may be difficult, it is worth mentioning this in the Order notes.
• The heaviest machine in the range weighs approx. 670 kg. It is worth planning in advance how to move the Goods from the handover point to the place of use.

If delivery fails

• If delivery fails for reasons attributable to the Customer, in particular absence at the delivery address on the date agreed when booking the delivery or unjustified refusal to accept the shipment, the Seller agrees a new delivery with the Customer.
• In that case, the cost of the new delivery is borne by the Customer, in the amount actually incurred by the Seller. The Seller informs the Customer of this amount before the new shipment.
• If delivery fails for other reasons, e.g. through the fault of the carrier, the new delivery is free of charge for the Customer. Refusal to accept a clearly damaged shipment is, in particular, justified.
• Refusal to accept a shipment is not a notice of withdrawal from the Contract. A Consumer and a Sole Trader with Consumer Rights may submit such a notice separately, on the terms described on the Withdrawal from the contract page (link in the Shop footer).

Receipt of the shipment and transport damage

• On receipt, it is worth checking the condition of the packaging and the Goods in the presence of the courier or driver.
• If the shipment is damaged or incomplete, a damage report should be drawn up with the carrier, photographs taken and the Seller notified as soon as possible: biuro.swepcore@gmail.com, tel. +48 733 770 476.
• Damage that could not be noticed on receipt should preferably be reported to the Seller within 7 days of receipt. This makes it easier for the Seller to pursue claims against the carrier.
• For a Consumer and a Sole Trader with Consumer Rights, checking the shipment, the damage report and the notification deadline are only a recommendation, not a condition for a complaint. Their absence does not limit the rights in respect of a lack of conformity of the Goods with the Contract, and the report helps to clarify the matter quickly with the carrier.
• A Business Customer checks the shipment on receipt and reports damage within a shorter period, on the terms described in the Terms and Conditions (provisions concerning Business Customers). Accepting a shipment with visible damage without a damage report, or late notification, may exclude the Seller's liability for damage caused in transport.
• The complaint rules are described on the Complaints and warranty page (link in the Shop footer).

Collection of waste equipment on delivery

When delivering new equipment, the Seller collects free of charge, at the place of delivery, waste equipment of the same type performing the same functions, in a quantity not exceeding that purchased (1:1 rule). How to request collection is described on the Waste electrical equipment and batteries page (link in the Shop footer).

Last updated: 1 October 2026.