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SWEPCORE Online Shop Terms and Conditions

§ 1. General provisions

  1. These Terms and Conditions set out the rules for using the Shop, placing Orders, concluding and performing Contracts and submitting complaints. They are the terms and conditions referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
  2. The Shop is run by the Seller. The Seller's details and contact methods are given in § 3.
  3. The Terms and Conditions are available in the Shop free of charge, including before an Order is placed. They can be displayed, printed and saved on the user's own device at any time.
  4. The Terms and Conditions are supplemented by the following pages: Delivery and payment, Withdrawal from the contract, Complaints and warranty, Privacy policy, Company details, and Waste electrical equipment and batteries. Links to them are in the Shop footer.

§ 2. Definitions

  1. Capitalised terms used in the Terms and Conditions have the following meanings:
    • Seller - Piotr Wojtkiewicz, carrying on business as a sole trader under the business name SWEPCORE PIOTR WOJTKIEWICZ, ul. Przedwiośnie 4F, 73-110 Grzędzice, Poland, entered in the Central Registration and Information on Business (CEIDG), NIP 9551938238, REGON 320787831.
    • Shop - the SWEPCORE online shop run by the Seller at swepcore.com.
    • Customer - a natural person with full capacity to perform acts in law, a legal person or an organisational unit without legal personality to which the law grants legal capacity, who uses the Shop or places an Order. A Customer is a Consumer, a Sole Trader with Consumer Rights or a Business Customer.
    • Consumer - a natural person who concludes a Contract with the Seller that is not directly connected with their business or professional activity (Article 22¹ of the Civil Code).
    • Sole Trader with Consumer Rights - a natural person who concludes a Contract directly connected with their business activity, where the content of the Contract shows that it is not of a professional nature for that person, such professional nature resulting in particular from the subject of their business activity entered in CEIDG (Article 7aa(1) of the Consumer Rights Act).
    • Business Customer - a Customer who is neither a Consumer nor a Sole Trader with Consumer Rights, in particular a legal person, an organisational unit without legal personality and a natural person carrying on a business for whom the Contract is of a professional nature.
    • Goods - a movable item offered in the Shop, in particular a cleaning machine, together with the equipment described on the product page.
    • Contract - a contract for the sale of Goods concluded between the Seller and the Customer at a distance, via the Shop.
    • Order - the Customer's declaration of intent submitted via the order form in the Shop and aimed directly at concluding a Contract.
    • Account - a free and optional password-protected Customer account in the Shop.
    • Business Day - a day from Monday to Friday, excluding public holidays.
    • Terms and Conditions - these terms and conditions.
    • Civil Code - the Polish Act of 23 April 1964 - Civil Code (Dz.U. 2026 poz. 795).
    • Consumer Rights Act - the Polish Consumer Rights Act of 30 May 2014 (Dz.U. 2026 poz. 1244).
  2. If the content of the Contract does not show whether it is of a professional nature for a Customer who is a sole trader, the Customer may declare, at the latest when concluding the Contract, whether the Contract is of such a nature for them (Article 7aa(2) of the Consumer Rights Act). The simplest way to do this is in the notes field of the Order. The Seller does not make the conclusion of the Contract conditional on such a declaration being made.
  3. If the Customer does not make the declaration referred to in paragraph 2, the nature of the Contract is determined by its content, in particular by the subject of the Customer's business activity entered in CEIDG (Article 7aa(1) of the Consumer Rights Act). In case of doubt, the Seller treats the Customer as a Sole Trader with Consumer Rights.

§ 3. Seller's details and contact

  1. Seller: SWEPCORE PIOTR WOJTKIEWICZ, ul. Przedwiośnie 4F, 73-110 Grzędzice, Poland, NIP 9551938238, EU VAT number PL9551938238, REGON 320787831, entered in the Central Registration and Information on Business (CEIDG), which is maintained by the minister responsible for the economy.
  2. The Seller can be contacted:
    • by email: biuro.swepcore@gmail.com,
    • by telephone: +48 733 770 476 (call charges according to the Customer's operator's tariff),
    • in writing: SWEPCORE PIOTR WOJTKIEWICZ, ul. Przedwiośnie 4F, 73-110 Grzędzice, Poland,
    • via the contact form in the Shop.
  3. The Seller's opening hours: daily 08:00-16:00. Emails and messages via the contact form can be sent at any time.
  4. Complaints and notices of withdrawal from the Contract can be sent to the Seller's postal address or email address referred to in paragraph 2.

§ 4. Electronic services and technical requirements

  1. The Seller provides the following electronic services in the Shop free of charge:
    • browsing the Shop and information on the Goods,
    • the order form, including without creating an Account (guest checkout),
    • the Account,
    • the contact form,
    • the form for withdrawal from the Contract.
  2. The contract for browsing the Shop is concluded when the user enters the Shop website and ends when they leave it. The contract for using the order form, the contact form or the form for withdrawal from the Contract is concluded for the duration of a single use of the form. It ends when the form is sent or when the Customer closes it earlier.
  3. The contract for maintaining an Account is concluded for an indefinite period when the Account is created. The Customer may request deletion of the Account at any time and free of charge, by email or in writing. Deleting the Account does not affect Orders placed earlier.
  4. The following are required to use the Shop: a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active email address.
  5. The use of electronic services involves risks typical of the internet, in particular malware, attempts to obtain data fraudulently (phishing) and takeover of the Account password by unauthorised persons. The Customer should use up-to-date software, not share the Account password with anyone and check that they are using the Shop at the correct address. The functions and purpose of the cookies that the Shop stores on the Customer's device are described in the Privacy policy (link in the Shop footer).
  6. The Customer provides true data in the Shop, does not disclose the Account password to third parties and does not supply content of an unlawful nature.
  7. Complaints concerning electronic services can be submitted by email or in writing using the details given in § 3. The Seller responds within 14 days of receiving the complaint, to the Customer's email address or another address indicated in the complaint.

§ 5. Goods and prices

  1. The description, specifications, photographs and equipment of each item of Goods are given on the product page in the Shop. Information about Goods in the Shop does not constitute an offer, but an invitation to conclude a Contract.
  2. Prices of Goods are gross prices, i.e. they include VAT. Next to the gross price, the Shop may also show the net price (excluding VAT) for information purposes for Business Customers. The gross price is always visible.
  3. The base currency of the Shop is the Polish zloty (PLN). The Customer can also select the euro (EUR) or the pound sterling (GBP) in the Shop. Prices in EUR and GBP are calculated by the Shop from the price in PLN at the exchange rate entered in the Shop.
  4. The currency of the Contract and of payment is the currency selected by the Customer when placing the Order. An Order placed in EUR or GBP is payable only in that currency (Article 358 § 1 of the Civil Code). The price in the Order currency shown in the Order summary immediately before the Order is placed is binding. Any subsequent change in the price or exchange rate does not affect Orders already placed.
  5. The delivery cost is added to the price of the Goods, unless stated otherwise. The delivery cost and the total amount payable are shown in the basket and in the Order summary before the Customer places the Order.
  6. If the Shop announces a price reduction for Goods, it shows next to it the lowest price of those Goods in the 30 days before the reduction was introduced (Article 4(2) of the Polish Act on Informing about Prices of Goods and Services).
  7. The Shop does not publish reviews of the Goods.
  8. The Shop sells Goods only for payment of the price. It does not offer instalment sales, leasing or rental.

§ 6. Placing Orders and conclusion of the Contract

  1. Orders can be placed at any time via the order form in the Shop, without creating an Account (as a guest) or after logging in to the Account.
  2. To place an Order, the Customer:
    1. adds the selected Goods to the basket,
    2. provides the data needed to fulfil the Order: first name and surname, delivery address, email address and telephone number, and, when buying on behalf of a business, also the company name and NIP,
    3. selects the delivery method and the payment method,
    4. checks the Order summary: the Goods and their main characteristics, the price, the delivery cost and the total amount payable,
    5. accepts the Terms and Conditions,
    6. clicks the ‘Order with obligation to pay’ button.
  3. At the latest at the beginning of the ordering process, the Customer is informed that the Shop delivers Goods only within the territory of Poland and about the available payment methods. Until the button referred to in paragraph 2 point 6 is clicked, the Customer can correct the data and change the Order.
  4. Clicking the button referred to in paragraph 2 point 6 constitutes placing an Order with an obligation to pay.
  5. Without undue delay after the Order is placed, the Shop sends an automatic confirmation of receipt of the Order to the Customer's email address. It contains the Order details, the total price, the delivery cost and the selected payment method, and, for bank transfer (prepayment), also the Seller's bank account number. As attachments (PDF), it contains the Terms and Conditions, the instructions on the right of withdrawal from the Contract with the withdrawal form, and the Delivery and payment and Complaints and warranty pages (with the SWEPCORE warranty statement). The confirmation of receipt of the Order does not mean that the Order has been accepted for fulfilment.
  6. The Seller accepts the Order for fulfilment or refuses to accept it without undue delay, no later than within 2 Business Days of it being placed, and informs the Customer of this by email. The Contract is concluded when the Customer receives the email confirming acceptance of the Order for fulfilment. If the Seller refuses to accept the Order or does not accept it within that period, the Order ceases to bind the Customer, and the Seller refunds any payments received to the Customer without undue delay, at the latest within 14 days.
  7. The email confirming acceptance of the Order for fulfilment constitutes confirmation of the conclusion of the Contract on a durable medium. The information which the Customer should receive before concluding the Contract, including the Terms and Conditions and the instructions on the right of withdrawal from the Contract, is provided to the Customer earlier on a durable medium, in the email referred to in paragraph 5.
  8. The Contract is concluded in Polish.
  9. If the Customer does not receive the email referred to in paragraph 5 or paragraph 6, they should check their junk mail (spam) folder and then contact the Seller.

§ 7. Payments

  1. The available payment methods, their amount limits and currencies are described on the Delivery and payment page (link in the Shop footer). Payment methods that are unavailable for a given amount or currency are not shown at checkout.
  2. The Customer can pay:
    • by bank transfer to the Seller's bank account (prepayment), only for Orders in PLN; the account number is given in the email confirming receipt of the Order,
    • online, through the payment provider Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, the Netherlands: via Przelewy24, BLIK, or by Visa, Mastercard or American Express payment card (also via Apple Pay and Google Pay), and, for Orders in EUR, also by SEPA transfer.
  3. The payment deadline is 7 days from placing the Order, regardless of the payment method selected. For online payment, except for SEPA transfer, the Customer pays on the payment provider's website immediately after placing the Order. The Customer makes a SEPA transfer themselves, using the details provided by the payment provider. If an online payment fails or is interrupted, the Customer can retry it within the payment deadline, including by another payment method available for that Order. The date of payment is the date on which the Seller's bank account is credited, and for online payment, the date on which the payment provider confirms the payment.
  4. If the Customer does not pay within the deadline referred to in paragraph 3, the Seller may withdraw from the Contract (cancel the Order) and informs the Customer of this by email. In relation to a Consumer and a Sole Trader with Consumer Rights, the Seller may withdraw from the Contract only after an appropriate additional payment deadline set by email has expired without payment being made (Article 491 of the Civil Code). In relation to a Business Customer, the Seller may withdraw from the Contract without setting an additional deadline.
  5. The Seller hands the Goods over for shipment after the payment has been credited to its bank account (bank transfer) or after the payment provider has confirmed the payment (online payment).
  6. Where required by law, in particular by Article 19 of the Polish Entrepreneurs' Law (payments between businesses exceeding PLN 15,000 through a payment account) or by the rules on the split payment mechanism, the Seller may require payment by bank transfer or using the split payment mechanism.
  7. The Shop does not offer cash on delivery or payment with a deferred due date.
  8. The Seller makes refunds, for example following withdrawal from the Contract or after a complaint has been upheld, using the same payment method and in the same currency as used by the Customer, unless the Customer expressly agrees to another method that does not involve any costs for them.

§ 8. Delivery

  1. The Shop delivers Goods only within the territory of Poland.
  2. Goods are shipped from the Seller's warehouse in Grzędzice: smaller Goods by courier, heavy machines by pallet shipment. The delivery method available for a given Order and its cost are shown to the Customer in the basket before the Order is placed.
  3. The Seller ships the Goods within 14 Business Days of the payment being credited (bank transfer) or of the payment provider confirming the payment (online payment). The total estimated delivery time (shipment and transport) for the selected delivery method is shown by the Shop next to that delivery method in the basket and in the Order summary before the Customer places the Order.
  4. Details of delivery are described on the Delivery and payment page (link in the Shop footer).

§ 9. Receipt of the shipment

  1. On receipt, the Customer or a person authorised by them should check whether the shipment and its packaging are undamaged, where possible in the presence of the carrier.
  2. If the shipment, in particular a pallet shipment, shows signs of damage, the Customer should draw up a damage report with the carrier, take photographs and notify the Seller without undue delay by email or telephone. The report makes it easier for the Seller to pursue claims against the carrier.
  3. Damage that could not be noticed on receipt should preferably be reported to the Seller within 7 days of receipt. This makes it easier for the Seller to pursue claims against the carrier.
  4. In relation to a Consumer and a Sole Trader with Consumer Rights, the steps referred to in paragraphs 1-3 are only a recommendation. Failure to take them or a later notification does not limit the Customer's rights, in particular the rights in respect of a lack of conformity of the Goods with the Contract.
  5. The obligations of a Business Customer on receipt of the Goods, including the shorter deadline for reporting damage, are set out in § 14(3)-(5).

§ 10. Invoices and proof of purchase

  1. For a Customer who has provided a NIP in the Order, the Seller issues a VAT invoice in the National e-Invoicing System (KSeF), in accordance with the rules laid down in the VAT legislation. The Seller sends a visualisation of the invoice (PDF) by email.
  2. A Consumer receives proof of purchase: a receipt or, on request, an invoice in PDF form sent by email.
  3. By placing an Order, the Customer accepts receiving invoices in electronic form at the email address provided in the Order.

§ 11. Withdrawal from the Contract

  1. A Consumer and a Sole Trader with Consumer Rights may withdraw from the Contract within 14 days without giving any reason (Article 27 of the Consumer Rights Act). The period runs from the day on which the Customer, or a person other than the carrier indicated by the Customer, acquired physical possession of the Goods.
  2. The notice of withdrawal can be submitted in any form, in particular by email, in writing to the Seller's address or via the online withdrawal form in the Shop (link in the Shop footer). To meet the deadline, it is sufficient to send the notice before the deadline expires. The Seller confirms receipt of the notice by email without undue delay.
  3. The Seller refunds all payments received, including the delivery cost up to the amount of the least expensive standard delivery method offered in the Shop for those Goods, without undue delay and at the latest within 14 days of receiving the notice. The Seller may withhold the refund until it has received the Goods back or evidence of their having been sent back, whichever is the earlier.
  4. The Customer sends back the Goods or hands them over to the Seller within 14 days of withdrawal and bears the direct cost of returning them, estimated at a maximum of approximately PLN 2,100 (including VAT) for each machine returned by pallet shipment (this is what returning the largest machine in the range may cost). The Customer is liable for any diminished value of the Goods if they have used them in a manner beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
  5. A Business Customer is not entitled to withdraw from the Contract under the Consumer Rights Act. The automatic confirmation of receipt of the notice (paragraph 2) does not mean that the Seller recognises the right to withdraw from the Contract of a Customer who is not entitled to it. In such a case, the Seller informs the Customer by email without undue delay that the withdrawal is ineffective.
  6. The full instructions on the right of withdrawal, the estimated cost of returning the Goods, the exceptions to the right of withdrawal and the model withdrawal form are on the Withdrawal from the contract page (link in the Shop footer).

§ 12. Lack of conformity of the Goods with the Contract (Consumer and Sole Trader with Consumer Rights)

  1. The Seller is obliged to deliver Goods that are in conformity with the Contract. In relation to a Consumer and a Sole Trader with Consumer Rights, the Seller is liable for any lack of conformity of the Goods with the Contract which exists at the time of their delivery and becomes apparent within 2 years of that time (Chapter 5a of the Consumer Rights Act, Articles 43a-43g).
  2. The Customer may first request repair or replacement of the Goods, at their choice, and, in the cases specified in the Act, also a price reduction or withdrawal from the Contract. The costs of repair, replacement and transport of the Goods, including by pallet shipment, are borne by the Seller.
  3. A complaint can be submitted by email to biuro.swepcore@gmail.com, in writing to the Seller's address or via the contact form in the Shop. It is advisable to describe the lack of conformity, give the Order number and attach photographs. Neither a receipt nor an invoice is a condition for accepting the complaint.
  4. The Seller responds to the complaint within 14 days of receiving it, by email or in writing. If the Seller does not respond to a Consumer's complaint within that period, the Seller is deemed to have accepted it (Article 7a of the Consumer Rights Act). The Seller applies the same deadline and the same effect of failure to respond in relation to a Sole Trader with Consumer Rights.
  5. The detailed complaint rules are described on the Complaints and warranty page (link in the Shop footer).

§ 13. SWEPCORE warranty

  1. The Seller grants a warranty on the Goods for 12 months from the date on which the Goods are handed over. The guarantor is the Seller. Warranty service is provided by SWEPCORE.
  2. The warranty is available to every Customer, including a Business Customer.
  3. The warranty does not affect the Customer's rights in respect of a lack of conformity of the Goods with the Contract, which the Customer has by law against the Seller and at the Seller's expense.
  4. The scope of the warranty, the exclusions and the method of notification are described in the warranty statement on the Complaints and warranty page (link in the Shop footer).

§ 14. Provisions concerning Business Customers

  1. The provisions of this paragraph apply only to Business Customers. They do not apply to Consumers or Sole Traders with Consumer Rights.
  2. The Seller's statutory liability for defects towards a Business Customer (Articles 556-576 of the Civil Code) is excluded (Article 558 § 1 of the Civil Code). The exclusion does not apply to a defect which the Seller has fraudulently concealed (Article 558 § 2 of the Civil Code). A Business Customer is entitled to the SWEPCORE warranty referred to in § 13.
  3. The risk of accidental loss of or damage to the Goods passes to the Business Customer when the carrier hands over the Goods to them at the delivery address.
  4. On receipt, the Business Customer checks the condition of the shipment in the presence of the carrier and, where possible, also the condition of the Goods. The Business Customer describes externally visible damage and shortages in a damage report drawn up with the carrier before accepting the shipment. The Business Customer reports damage and shortages that could not be noticed on receipt to the Seller by email, with photographs, within 3 days of receipt.
  5. If the Business Customer accepts a shipment with visible damage without a damage report or fails to report damage or a shortage within the deadline referred to in paragraph 4, the Seller is not liable for that damage or shortage. This does not affect the SWEPCORE warranty for defects that are not damage caused in transport.
  6. The Seller is not liable to a Business Customer for lost profits. The Seller's liability to a Business Customer under the Contract is limited to the price paid for the Goods to which the claim relates.
  7. The limitations referred to in paragraphs 5 and 6 do not apply to damage caused intentionally, personal injury or liability for damage caused by a dangerous product (Article 449¹ et seq. of the Civil Code).
  8. The general terms of purchase or other standard contract terms of the Business Customer do not apply to a Contract with a Business Customer, including where they are referred to in the Order notes or in an order document from the Business Customer's procurement system, unless the Seller expressly accepts them by email. If a Business Customer places an Order subject to the application of its own standard terms, the Seller may refuse to accept the Order.
  9. The consequences of a Business Customer's failure to pay the price on time are set out in § 7(4).

§ 15. Waste electrical equipment and batteries

  1. When delivering new Goods, the Seller collects free of charge, at the place of delivery, waste equipment of the same type which performed the same functions, in a quantity not exceeding that purchased (the ‘1 for 1’ rule, Article 37 of the Polish Act of 11 September 2015 on Waste Electrical and Electronic Equipment).
  2. The wish to hand over waste equipment should be notified in the Order notes or by email before delivery, so that the Seller can arrange collection.
  3. The Seller's registration number in the BDO register: [do uzupełnienia: nr bdo].
  4. Information on waste equipment collection points, the meaning of the crossed-out wheeled bin symbol and the handling of waste batteries and accumulators is given on the Waste electrical equipment and batteries page (link in the Shop footer).

§ 16. Out-of-court complaint handling and redress procedures

  1. A Consumer may use out-of-court complaint handling and redress procedures, in particular:
    • mediation or the permanent consumer arbitration court at the Voivodeship Inspectorate of Trade Inspection in Szczecin (wiih.pomorzezachodnie.pl),
    • free assistance from a municipal or district consumer ombudsman.
  2. The register of entities authorised to resolve consumer disputes out of court is kept by the Office of Competition and Consumer Protection (UOKiK): polubowne.uokik.gov.pl.
  3. Participation in such proceedings is voluntary for both parties. The Seller has not undertaken in advance to participate in out-of-court dispute resolution. The Seller informs the Consumer, in its response to the complaint, whether it agrees or refuses to participate, on paper or another durable medium (Article 32 of the Polish Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes).

§ 17. Personal data

  1. The controller of the Customers' personal data is the Seller. The data is processed in order to conclude and perform the Contract, maintain the Account, handle correspondence, fulfil the Seller's legal obligations and establish, pursue and defend claims.
  2. The rules for processing data, including the recipients of the data and the Customer's rights, are described in the Privacy policy (link in the Shop footer).

§ 18. Amendments to the Terms and Conditions

  1. The Seller may amend the Terms and Conditions only for the following important reasons:
    1. a change in the law affecting the content of the Terms and Conditions,
    2. a decision or ruling of an authority or court requiring the Terms and Conditions to be amended,
    3. a change in payment or delivery methods,
    4. a change in the scope or manner of providing electronic services in the Shop, including for security reasons,
    5. a change in the Seller's details.
  2. The amended Terms and Conditions apply from the date indicated when they are published. Orders placed before that date are governed by the Terms and Conditions in the version in force on the date the Order was placed.
  3. The Seller informs Customers who have an Account about an amendment to the Terms and Conditions by email at least 14 days before it takes effect. A Customer who does not accept the amendments may delete the Account during that time, i.e. terminate the contract for maintaining the Account.

§ 19. Governing law and courts

  1. Contracts and the Terms and Conditions are governed by Polish law. The choice of Polish law does not deprive the Consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country of their habitual residence.
  2. Disputes with a Consumer and a Sole Trader with Consumer Rights are resolved by the court having jurisdiction under the general provisions of the Polish Code of Civil Procedure.
  3. Disputes with a Business Customer are resolved by the common court having jurisdiction over the Seller's place of business.

§ 20. Final provisions

  1. The Terms and Conditions do not exclude or limit the rights of a Consumer and a Sole Trader with Consumer Rights arising from mandatory provisions of law. In the event of a conflict, those provisions apply.
  2. In matters not governed by the Terms and Conditions, the provisions of Polish law apply, in particular the Civil Code and the Consumer Rights Act.
  3. The Terms and Conditions apply from 1 October 2026.

Last updated: 1 October 2026.

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