SWEPCORE service and support
Every SWEPCORE machine comes with a 12-month warranty, and warranty repairs are carried out by the SWEPCORE service team. Report a fault by email to biuro@swepcore.com or by phone on +48 733 770 476 - the office is open daily 08:00-16:00.
SWEPCORE warranty - 12 months
- The guarantor is the seller: SWEPCORE PIOTR WOJTKIEWICZ.
- The warranty lasts 12 months from the day the machine is handed over and applies to every buyer - private individuals and businesses.
- The warranty is valid in Poland.
- Repair or replacement under the warranty is free of charge: the guarantor bears the cost of parts, labour and transport.
- We remove the defect within 14 days of the machine being delivered to the service centre or collected by us or, for an on-site repair, within 14 days of your report. If parts have to be ordered, we will let you know before this period expires and give you the expected repair date.
- The warranty period is extended by the time during which you cannot use the machine because of the defect.
What the warranty does not cover
- natural wear of consumable parts: brushes, pads, squeegee blades and filters,
- mechanical damage occurring after the machine has been handed over, e.g. cracks and dents,
- defects resulting from use contrary to the operating instructions or from failure to carry out the maintenance described in them,
- defects resulting from repairs or modifications not carried out by the SWEPCORE service team,
- defects resulting from the use of chemicals not permitted by the instructions.
How to report a fault
Prepare the order number or date of purchase, the machine model, a description of the fault and the date it appeared.
Take photos or a short video showing the problem.
Send your report by email to biuro@swepcore.com or call +48 733 770 476 (daily 08:00-16:00). You can also write to us by post: SWEPCORE PIOTR WOJTKIEWICZ, ul. Przedwiośnie 4F, 73-110 Grzędzice, Poland.
Give the address where the machine is located. We will confirm your report and agree with you whether the repair will be carried out on site or at the SWEPCORE service centre. Do not send back a machine shipped on a pallet yourself - we collect it at our expense, so please wait until we contact you.
Complaints: 2 years for consumers
Independently of the warranty, private individuals and sole traders buying for non-professional purposes can make a complaint about a machine's lack of conformity with the contract for 2 years from its delivery. You can request repair or replacement and, in the cases set out in the law, a price reduction or withdrawal from the contract. We respond to a complaint within 14 days, and transport of the machine under complaint is at our expense.
A business buying a machine for its professional activities is entitled to the SWEPCORE warranty. Statutory liability for defects is excluded in its case, except for a fraudulently concealed defect.
Returns within 14 days (withdrawal from the contract)
Private individuals and sole traders buying for non-professional purposes can withdraw from the contract within 14 days of receiving the machine, without giving a reason. All you need to do is send a statement by email or letter within that time.
The cost of sending the machine back is borne by the buyer - for a machine on a pallet we estimate it at a maximum of about PLN 2,100 including VAT. We refund the money within 14 days of receiving the statement; we may withhold the refund until we receive the machine or proof that it has been sent back. A business buying for professional purposes does not have the statutory right of withdrawal.
Delivery and payment
- You pay in advance: by standard bank transfer (PLN, EUR, GBP) or online - BLIK or card. You have 7 days from placing your order to make the transfer.
- We ship the machine from our warehouse once the transfer has been credited or the online payment confirmed: smaller machines by courier, most on a pallet.
- Before a pallet delivery we agree the date with you, so please give a current telephone number in your order.
- The estimated delivery time is shown in the basket before you place your order.
- On delivery, check the shipment in the driver's presence. If it is damaged, write up a damage report with the carrier, take photos and let us know straight away.
- If you enter your tax ID (NIP) in the order, you receive a VAT invoice.
Collection of waste equipment
When we deliver a new machine, we collect waste equipment of the same type free of charge, including other brands, up to the number of units bought (1:1 rule). Request this in the order comments or by email before delivery. If you do not request it in advance, you can do so within 14 days of delivery.